Data Center   Disaster Recovery   Latest 0 comments on Ready for Severe Weather: Business Continuity is Key

Ready for Severe Weather: Business Continuity is Key

In the face of fierce weather, it’s vital that your business can adapt quickly to whatever challenges are thrown your way.

Extreme weather like Winter Storm Uri and hurricanes like Harvey and Ike have shown us that business as usual must also include contingency plans for disasters.

Business resilience may sound like another buzzword for the boardroom, but being able to continue day-to-day operations during a disaster plays a major role in customer satisfaction, retention and reputation.

Prepare your business for challenges

FIBERTOWN data centers coupled with disaster recovery and business continuity office space provide peace of mind when urgent situations strike.

Communicating with employees and customers during disruptions is critical.

To ensure operations and functions through uncertain times, our concurrent and redundant data centers prevent downtime to maintain connectivity and productivity.

“Mature organizations understand the practicality and even necessity of a remote, high-availability operational workspace — for training in quiet times and guaranteed access in times of uncertainty.”

Unique features of FIBERTOWN data centers and office space
Offering dedicated disaster recovery office space with Dark Fiber connected to the data center, FIBERTOWN has prepared facilities ready for customers at a moment’s notice.

Your business enjoys 100% uptime for power, cooling, networks, and security, to ensure business operations and to enable and deploy remote workforces.

FIBERTOWN provides the latest technology and connectivity to multiple carriers.

Mission-critical operations like the Combined Emergency Operations Center (CEOC) for Brazos County, the Cities of Bryan and College Station, and Texas A&M, and Brazos Valley 911, in addition to petroleum pipeline control operations and hospital systems, count on us for 100% uptime for data systems, as well as private, secure, high-availability business continuity office suites.

Ready for this year’s hurricane season

At FIBERTOWN, we help companies address two key factors: maintaining the availability of your critical technical systems and work area recovery space.

Our trusted service team is also available to be your remote hands and eyes to help during times of disaster or pandemic.

Call us today, and gain peace of mind knowing you can handle any disaster that comes your way.

Data Center   Disaster Recovery   Feature   Latest 0 comments on A Colocation Story: Centennial Arts

A Colocation Story: Centennial Arts

Exceptional customer service helps Centennial Arts transition to FIBERTOWN’S colocation services within 24 hours during Winter Storm Uri

As a website design and development firm in Bryan, Texas, it’s vital for Centennial Arts to provide consistent hosting services.

But Winter Storm Uri in February 2021 had other plans for them.

Due to the State of Texas’ electrical grid overload, Centennial Arts’ backup power solutions were affected. Rolling blackouts kept happening.

Because Centennial Arts was located in a high-power consumption facility, the utility company decided to cut off the power until they could figure out what to do from there.

Once that decision was made, backup power kicked on for Centennial Arts, and they started going through their batteries. Then a generator failed, and something else happened with the transfer switch.

The Centennial Arts team was looking for alternative options to avoid downtime during the chaos of the winter weather. The utility company couldn’t promise a restoration date or even consistent backup power.

Extraordinary customer service helps Centennial Arts quickly

Once Centennial Arts contacted FIBERTOWN to ask about colocation services, the sales representative was very helpful and offered server space on the spot.

FIBERTOWN was ready to keep Centennial Arts’ services running if they wanted to migrate hardware that same day.

“While we were dealing with multiple factors like icy conditions and the logistics of how to migrate, the FIBERTOWN team was very helpful during a stressful time,” said Alfred Hanna, Centennial Arts CMO.

The on-site FIBERTOWN team was ready at the data center and already had a section prepared for Centennial Arts.

As they started moving equipment on-site and setting up the infrastructure, FIBERTOWN staff were on hand for any questions, calls, tools, or an extra set of hands to help set up.

Within 24 hours of initial contact, FIBERTOWN was able to help a customer move into the data center during a natural disaster.

When customers need emergency help, FIBERTOWN will go the extra mile to get them in and set up.

A smooth migration process reassures Centennial Arts

“FIBERTOWN made the migration, and our backup, a lot easier to set up very quickly in one day. They were very responsive and very helpful. They just made things happen,” remarked Hanna.

The team worked continuously to transition to a zero downtime electrical grid with reserve generators and UPS systems.

After days of unstable power, Centennial Arts could now tell their customers not to worry about any more power or weather service interruptions.

Winter Storm Uri caused many headaches for many companies.

But for Centennial Arts, the nimble work of FIBERTOWN helped keep them up and running.

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FIBERTOWN offers colocation data centers, disaster recovery and business continuity office space. Texas owned and operated since 1997, FIBERTOWN maintains data centers with concurrent and redundant power, cooling and connectivity, as well as disaster recovery offices and SCADA control centers, in north Houston and Bryan, Texas.

Contact us today for more information about our colocation services.

Data Center   Disaster Recovery   Latest 0 comments on What Texas Businesses Learned from Winter Storm Uri

What Texas Businesses Learned from Winter Storm Uri

As many in Texas contend with the fallout of Winter Storm Uri, including physical cleanup, insurance claims, rebuilding, and recovering, business readiness is a hot topic in boardrooms.

Data Center Dynamics reports, “People who aren’t necessarily in a datacenter or power generation industry, are talking about the grid, they’re talking about batteries, they’re talking about generators, they’re wanting to make sure that this does not happen again,” said Bill Kleyman, Executive Vice President of Digital Solutions at Switch.

When power matters

As a result of the winter storm, rolling blackouts caused outages across the state, leaving 4.5 million businesses and homes without power.

More than 100 people died during Winter Storm Uri, most from hypothermia. Carbon monoxide poisoning, vehicle crashes, and fires, and medical equipment failure were other causes of death, said the Texas Department of State Health Services.

Business operations tried to switch to diesel backup, but some organizations struggled, including Florida health care provider Availitywhich lost its data center for 11 hours, and Austin’s city data centerwhich also suffered downtime.

More than ever, partnering with a data center that is prepared for any weather-related disaster is imperative to successful operations and customer satisfaction.

Past winter storms

The National Weather Service reports that damages from the weeklong cold snap could surpass that from Hurricane Harvey in 2017 and could be the most costly weather disaster in state history.

Other recent winter weather systems to hit Texas include:

  • Storms in February 2011 that dropped 5-8 inches of snow from Dallas Love Field to Emory, Sulphur Springs, Mineola, and Mount Pleasant.
  • March 2010 storms moved across the Red River Valley, eventually dumping 5 to 9 inches of snow across Collin County.
  • February 2010 storms brought record-breaking snowfall across North Central Texas. This very unusual event brought totals of a foot or more for many locations around the DFW Metroplex. Haslet reported 14.4 inches, while DFW Airport had a record-breaking 12.5 inches in 24 hours.

Read more from the National Weather Service about significant winter weather and storms that have hit Texas, including the first recorded white Christmas in 1841.

The 2021 hurricane season in the U.S.

As the winter weather starts to fade, spring weather also brings hurricane season to the minds of Texas residents.

With Hurricane Harvey still affecting families and businesses, time marches on to the next season. The 2021 Atlantic hurricane season is predicted to be more active than usual.

Predictions released by the Colorado State University Tropical Meteorology Project suggest that this year’s season will consist of 17 named storms, eight hurricanes and four major hurricanes.

A major hurricane is one that is Category 3 or higher (115-plus-mph winds) on the Saffir-Simpson Hurricane Wind Scale.

Business lessons learned

As a business, you never want to be reactive.

If you’re reacting to a situation after the fact, there’s no telling the dollar amount that a weather event has already taken on your bottom line.

Preparing your business for the hurricane season takes intention and a hard look at current processes.

The most important advice we recommend: Be ready for the worst, so you won’t be caught off guard.

You’d much rather have happy customers who are thankful that you planned and kept all your systems online than the opposite.