Data Center   Latest 0 comments on 100% Uptime SLA at FIBERTOWN

100% Uptime SLA at FIBERTOWN

FIBERTOWN is different from other colocation and data centers. For one, we’ve been under the same management for 25 years, and that is a rarity in our business. But, even bigger than that milestone is our dedication to customer service.

We offer 100% uptime SLA at FIBERTOWN, which makes us a rare bird in our field. Read below to see how this detail sets us apart from most competitors.

FIBERTOWN’s SLA

 A service level agreement (SLA) outlines the types (or levels) of service to be provided by the vendor, which is FIBERTOWN in this case. It also defines the repercussions for failing to provide the agreed upon service to the customer.

For FIBERTOWN, our SLA offers 100% uptime for power, cooling, and connectivity. Notice, we work towards 100% uptime for all three critical components. Without power, your business is not online. And without cooling, hardware overheats, rendering it useless, even with power and connectivity. And promising 100% uptime for connectivity means nothing if there’s no power for your systems.

Hence…our 100% uptime SLA for power and cooling and connectivity.

What’s Common for Data Centers

 For many data centers, you see “five-nines” or 99.999% uptime in their SLAs. That’s about five minutes of unplanned downtime per year. On the surface, five minutes do not sound like a large amount. However, Gartner found in a 2014 study that downtime costs a business, on average, more than $5,500 per minute. (The cost per minute has most likely increased.) And this amount doesn’t account for the headaches and frustrations (i.e., reboots, additional communication, etc.) that accompany unexpected downtime.

Furthermore, unplanned is a keyword in the above paragraph. Utilizing a colocation and data center like ours is specifically for protection and help during emergencies and unplanned events. Why go with someone who expects to have downtime?

Therefore, our goal is always 100% uptime. We believe that’s our purpose.

How FIBERTOWN’s SLA is Different

FIBERTOWN prides itself in having 100% uptime. For power. For cooling. And for connectivity. All three are business-critical. Therefore, we work to provide you all three components 100% of the time!

To offer this high level of service, we also answer customer service requests in 15 minutes. Plus, we help with server reboots for no additional cost so you don’t go down. (We don’t charge for simple tasks that take our staff under 15 minutes to do.)

It’s small details like these that make a big difference when unexpected situations occur in your business. You can read more about our dedicated customer service in this article about our response during Winter Storm Uri.

FIBERTOWN is Here to Help

If you’re looking for a data center, reach out. We’d love to talk more about our data centers in Bryan-College Station, Texas and in Houston, Texas. We’ll explain the ins and outs of our SLA, plus give you a tour.

The conversation starts here. We hope to talk soon!
Data Center 0 comments on Small Town Data Center Means Big Support for Customers

Small Town Data Center Means Big Support for Customers

Small business, small towns, small groups – the relationships built in the “small” are the most powerful because they’re the most intimate. In “small” settings, you get seen. You stand out.

One of FIBERTOWN’s data centers is located in Bryan, Texas, a small city with about 90, 000 people. Bryan is about 100-170 miles from Houston, San Antonio, Dallas, and Austin. It’s also located very close to College Station, a slightly larger city, giving the Bryan-College Station area a population around 250,000.

FIBERTOWN deliberately chose the small city of Bryan, Texas as a site for one of its colocation centers. Our team knows to not count out small-town data centers. Here’s why.

Benefits of Colocation Centers

Before we delve deeper into why “small” is a “big” reason to choose FIBERTOWN for data protection, we’re reminding you of the benefits of colocation centers. The prefix “co” means together, jointly, and sharing.

So, a colocation center is a shared location. It houses servers being used by many other businesses. These companies share the space and services provided by the colocation center. In doing this, companies reduce their costs.

Without a colocation site, businesses need to build and maintain their own data centers, as well as staff them. As you can imagine, that’s an expensive prospect and, frankly, not one many companies can afford.

Besides cost, the level of protection provided by a colocation center is another benefit. At FIBERTOWN, our data centers have N + 1 power supply, onsite generators, a backup fuel supply, priority access to emergency fuel, UPS capacity available, smoke monitoring systems, hydrofluorocarbon (HFC) 125 fire-suppression gas, and much more.

The best part of all of these features…our FIBERTOWN team manages them. As our customer, you focus on your business, and we focus on keeping your business’s IT running..

A final, very important note about colocation centers – they allow your data to exist offsite of your business. This is critical. If your building and hardware are destroyed due to fire or a weather event, your business can move forward because your data is stored securely at our colocation center. It’s risk management at its finest.

(You also may want to read about how we protect our clients’ data during tornadoes and hurricanes.)

Bryan, Texas Data Center is Situated Perfectly

Bryan, Texas is the ideal distance from four big cities. Bryan is about 90 miles northwest of Houston, 170 miles northeast of San Antonio, 100 miles east of Austin, and 170 miles south of Dallas. One these metro areas is probably home to your business.

Bryan’s distance from these booming areas is advantageous for a few reasons. One, as we discussed in the previous section, storing your data in an alternative location, away from your physical building(s), is a great idea. It puts literal space between your data and any disasters affecting your business at home.

But, not too much distance. Bryan, Texas is relatively close to these four metro areas. If employees from your company need to visit our Bryan-College Station Data Center, it’s a doable drive.

At FIBERTOWN, we offer disaster recovery services AND business continuity office space. Bryan’s distance from San Antonio, Austin, and Dallas make these offerings viable for many companies based in these metro areas. Don’t let a disruption stop your employees from having a safe place to work.

Also note, our FIBERTOWN Bryan, Texas Data Center has access to two separate, geographically diverse, frequently tested utility substations. Its primary substation also feeds the utility
company headquarters.

Our colocation center is strategically located to provide customers an offsite location for their IT infrastructure, but close enough to make a day trip.

 Nimbleness  

In the opening paragraphs, we addressed the “bigness” of being small. When you choose data centers in smaller cities like Bryan, Texas, you get the benefits of small town life. Our FIBERTOWN team knows YOU. We learn about your business and your team. Because of this, we serve you better.

Our team is able to be nimble, adapting to your needs quickly. If you want to know a great example, check out this article about how we helped Centennial Arts, a website and development firm, move quickly to our colocation site during Winter Storm Uri in 2021. A small, expert team like ours can adjust fast, and that nimbleness is required in businesses and events that move at the speed of light.

Furthermore, we allow for custom contracts. It’s one more example of being nimble. At FIBERTOWN, we don’t make you fit in a box or “do it how it’s always been done.” 

Why FIBERTOWN’s Bryan, Texas Data Center 

We at FIBERTOWN recognize the power in small-town business. Big businesses, perhaps like yours, enjoy benefits because our Bryan, Texas Data Center is located in a small city.

You get to situate your companies in the metro areas where the workers and supply chains are. All the while, your data is stored securely offsite by a team of experts and in facilities designed for this purpose. FIBERTOWN’s colocation center in Bryan, Texas is away from the coast, protecting it (and your data) from the brunt of hurricanes. But, we’re in driving distance.

Plus, we relish in “small.” It allows us to be nimble – move fast, provide custom offers – and that’s a benefit to our customers.

 

If you want to know more about our Bryan, Texas colocation center (or the one in Houston, Texas), contact us.
Culture   Data Center   Latest 0 comments on How Does Your Data Center Stack Up?

How Does Your Data Center Stack Up?

Choosing a colocation provider is all about reducing risk.

Clients want to reduce the risk of a power failure, data loss or interruption in service.

When customers are looking at a facility to consider for colocation, it’s important to do a deep dive.

Redundancy in power, cooling, and networking is vital, but what about the facility’s operations?

Do you know the future goals and plans of your colocation provider?

FIBERTOWN’s company direction and goals

Here at FIBERTOWN, we have been a stable and reliable Texas-based data center operating since 1997. We’ve been here for 25 years, and we plan on being here for another 25.

We’re proud of being Texas-owned and operated, and we love helping other Texans achieve their business goals.

You can depend on FIBERTOWN to be a financially stable business partner with a large network of experience from our partners.

Our goal at Fibertown is to make the extraordinary the ordinary. That’s why we give a human response to every request within 15 minutes. We strive to aid in our customer’s success in all we do.

Can you say the same about your provider?

Risk aversion: Using a colocation/data center

In 2021, where you store your technology matters.

Redundancy in power, cooling, and networking is key.

For FIBERTOWN, our power redundancy is 2N or greater, and our cooling redundancy is N+1 or greater.

With our networking, we use multiple carriers to create our blended bandwidth. If one carrier goes down, the others will continue to transport. For a visual example, think of sending a certified letter to someone and the FedEx delivery truck breaks down. With blended internet, UPS is right there to take the package to the final destination rather than losing the package forever.

We strive to have no single point of failure. If one part of the chain breaks down, another is there to pick up the slack and maintain our 100% uptime.

We offer our clients a 100% uptime Service Level Agreement (SLA). Other competitors offer 99.999% (or the five nines), but we go above and beyond that to offer 100%.

All of these reasons illustrate why our colocation and data center customers love their experience at FIBERTOWN. Make a more informed decision. Download our FREE checklist to begin comparing your data center criteria.