Category: Service Updates

In the rapidly changing COVID-19 pandemic situation, we want you to know that FIBERTOWN remains the Partner that you have come to know and trust. We are committed to the health and safety of our personnel, our customers and to your success. An important part of this commitment is for our team to be here to support your needs in this time of uncertainty. Our team has taken actions and updated protocols in response to the COVID-19 threat and will continue to do so as new information is made available by the CDC, local authorities and other entities. We remain committed to the continuity of our services.

FIBERTOWN data centers is an Essential business providing critical facilities and services supporting government and many industries listed as critical and essential in the current official orders recommending people shelter in place or work safe and stay home. We will remain operational to support your needs for the duration of this event.

At FIBERTOWN we take our critical role as a trusted partner very seriously. We practice dual site monitoring from the Network Operations Center at each site where we monitor and manage critical infrastructure of all locations. We have cross trained personnel at each location, so they are prepared to work alternatively at other sites providing customer support as needed. It is our commitment to remain the trusted partner that our customers have come to know over time. We are committed to your success.

We will continue to respond as necessary to changes in the rapidly developing COVID-19 situation.

Customers are encouraged to utilize our free remote services to maintain travel and potential for exposure at the lowest possible levels. Utilize us as an extension of your team.

Bryan: 979-393-9882
brynoc@fibertown.com

Houston 713-341-6085
hounoc@fibertown.com

As you know, the State of Texas is leaving shelter-in-place orders to local authorities. We wanted to update you regarding business continuity at our facilities in Bryan (Brazos County) and Houston (Harris County) at this crucial time.

Regarding our Houston facility, Harris County has ordered a stay home, work safe order effective until April 3. Brazos County, together with the cities of Bryan and College Station, has ordered a shelter-in-place until April 7. Both of these require citizens to remain at home unless they are conducting essential business.

We want to assure you that our Fibertown data centers operate as an essential, critical industry, so we remain fully operational and ready to provide service as needed. We have crews covering our 7×24 operations with backup teams ready should anyone become ill or be required to quarantine due to COVID 19.

Our team has taken actions and updated protocols in response to the COVID-19 threat and will continue to modify our approach as new information is made available by the CDC, local authorities and other entities. Rest assured we are still following very strict sanitization protocols at both locations. Additionally, we’ve implemented pre-screening of individuals who request access to limit the possibility of an infected individual entering. We’ve also rescheduled non-critical maintenance and suspended unnecessary site visitors.

Fibertown data centers provide critical facilities and services supporting government and many industries listed as critical and essential in the current official orders recommended by Brazos and Harris Counties. We will remain operational to support your needs throughout the duration of this event.

We encourage customers to continue to limit travel to prevent the spread of COVID-19. We’re happy to be your hands and eyes/on-site support service team (offered at no charge) during the pandemic.

We hope you and your teams are staying healthy during this time.

If you have any questions or concerns, please do not hesitate to contact our customer support team.

979-393-9100
noc@fibertown.com
Fibertown.com

In the rapidly changing COVID-19 situation, we want you to know that FIBERTOWN remains the Partner that you have come to know and trust. We are committed to your success and to being here to support your needs in this time of uncertainty. Our team has taken actions and updated protocols in response to the COVID-19 threat and will continue to do as new information is made available by the CDC and other entities.

We encourage you to utilize our on-site hands and eyes services to help limit the exposure of your team.

Bryan: 979-393-9882 brynoc@fibertown.com
Houston 713-341-6085 hounoc@fibertown.com

Effective Immediately:
We will be screening personnel who wish to enter for temperature with a no-contact thermometer. Personnel who do not pass screening protocols will not be permitted to enter and the primary contact of the affected organization will be notified. We have suspended all scheduled maintenance events to be rescheduled in the future. Engineering and 24/7 hands and eyes personnel remain on site and are here to support your needs.
Vendors and support will be brought in to assist with emergencies as needed. The function of critical infrastructure systems will not be compromised.
Our facilities will remain open to individuals who pass screening protocols at their site. We encourage you to utilize our remote hands services and limit travel to the absolutely necessary.

Fibertown is a critical business supporting several Essential Government and Essential industry customers. This is true for each Fibertown location. A prime example is the combined Emergency Operations Center offices for Texas A&M University, Brazos County and for the Cities of Bryan and College Station which are in the basement of the Fibertown Bryan data center. These Emergency Operations depend on the very personnel and infrastructure that support the data center. As a critical part of Emergency Operations for the State of Texas, Brazos County, Local Governments and many other customers in essential industries including healthcare, banking and energy we will remain in operation through any orders and mandates that may be issued.

On March 3, 2020 we started these protocols at our offices and data centers:

• Common touch points such as doorknobs, finger scanners, badge scanner equipment, refrigerator handles, elevator controls, shared keyboards, door hardware, restrooms, copier equipment etc., disinfected twice per day by bacteria sanitizing wipes.
• Conference rooms, break room tables, kitchen counter tops disinfected additionally with bacteria sanitizing wipes.
• Stop shaking hands when greeting. A fist/elbow bump or a wave suffices for a handshake including visitors.
• We asked all team members to
  • wipe down their desk, keyboard, cell phone and office phones with disinfecting wipes daily.
  • wash hands with soap and water and or use alcohol-based hand cleaner several times a day
  • wash hands with soap and water and or use alcohol-based hand cleaner before entering and after exiting any room or meeting

On March 10, 2020 we started the following procedures for personnel, visitors and guests to our offices and data center facilities. The message below was shared with customers via AlertMedia.

Status: GREEN | FIBERTOWN | COVID-19 Precautionary Response Measures Notification |

Last week we began protocols cleaning & disinfecting of high-traffic, high-touch areas daily with a focus on, but not limited to, visitor check-in areas, door handles, access card and bio-metric readers, bathrooms & shared conference and break-room environments.
Effective this week, all Fibertown locations will be implementing the following additional protocols:

Enhanced lobby screening protocols

All persons entering a Fibertown facility (i.e. staff, customers, visitors or vendors) will be verbally screened by Security in the lobby prior to being allowed access. If the verbal survey results in an affirmative risk response, the individual will be asked to not enter the site and the site team will advise the main point of contact for the customer or supplier. The screening questions will consist of confirmation of the following:

1. Are you currently experiencing any flu-like symptoms (including fever, body aches/pain, sore throat, cough, or shortness of breath)?
2. Have you been in contact with a confirmed Novel Coronavirus (COVID-19) patient or someone who is under quarantine in the past 14 days?
3. Have you visited any of the following countries in the past 14 days – including Mainland China, South Korea, Italy or Iran?

To ensure the safety of our staff, customers and visitors, Fibertown is reserving the right to deny entry to any individual answering YES to any of the questions above. We apologize in advance for any expected inconvenience or delays that may occur as a result of this screening process. We will continue to align our protocols based on the guidelines issued by regional governmental or public health agencies to mitigate disruption or risk to your critical operations.

FIBERTOWN offers 24/7 remote hands and eyes services to assist you at each location. We encourage you to take advantage of these services.

On March 13, 2020 we updated company policies related to attendance and added 40 hours paid sick leave benefit for personnel whose households are affected by COVID-19. We are asking team members to stay home if they are not well. We are calling on those team members who are healthy to be available and will be offering additional overtime hours as needed to continue our critical operations. Part time and after-hours personnel will be offered additional shifts as needed.

On March 16, 2020 we asked each team member to self-screen prior to leaving their home for work each day. Each team member will take their temperature and perform exercise activities. Anyone with a temperature of 100 F or greater or experiencing unusual shortness of breath after light exercise or other flu like symptoms will not report to work.

At Fibertown we take our critical role as a trusted partner very seriously. We practice dual site monitoring from the Network Operations Center at each site where we monitor and manage critical infrastructure of all locations. We have cross trained personnel at each location, so they are prepared to work alternatively at other sites providing customer support as needed. It is our commitment to remain the trusted partner that our customers have come to know over time. We are committed to your success.

We will continue to respond as necessary to changes in the rapidly developing COVID-19 situation.

Please contact the Network Operations Center with any questions or concerns:
Bryan: 979-393-9882 brynoc@fibertown.com
Houston 713-341-6085 hounoc@fibertown.com

Jacob Bertling
Director of Operations
979.393.9863 office
979.204.4391 cell

FIBERTOWN Houston NOC
12031 North Freeway
Houston, Texas 77060
713.341.6085
hounoc@fibertown.com

For more information and updates, please visit this event page: http://alrt.it/74nQV/shac/5ey-d39b60b5123b5e5c3308

If you need further assistance, call or text FIBERTOWN Data Centers Emergency Number +19792128582

In the rapidly changing COVID-19 situation, we want you to know that Fibertown remains the partner that you have come to know and trust. We are committed to your success and to being here to support your needs in this time of uncertainty. Our team has taken actions and updated protocols in response to the COVID-19 threat and will continue to do as new information is made available by the CDC and other entities.

We encourage you to utilize our on-site hands and eyes services to help limit the exposure of your team.

• Bryan: 979-393-9882 brynoc@fibertown.com
• Houston: 713-341-6085 hounoc@fibertown.com

Some customers are asking what we have done about the COVID-19 situation.

Fibertown is a critical business supporting several Essential Government and Essential industry customers. This is true for each Fibertown location. A prime example is the combined Emergency Operations Center offices for Texas A&M University, Brazos County and for the Cities of Bryan and College Station which are in the basement of the Fibertown Bryan data center. These Emergency Operations depend on the very personnel and infrastructure that support the data center. As a critical part of Emergency Operations for the State of Texas, Brazos County, Local Governments and many other customers in essential industries including healthcare, banking and energy we will remain in operation through any orders and mandates that may be issued.

On March 3, 2020 we started these protocols at our offices and data centers:

• Common touch points such as doorknobs, finger scanners, badge scanner equipment, refrigerator handles, elevator controls, shared keyboards, door hardware, restrooms, copier equipment etc., disinfected twice per day by bacteria sanitizing wipes.
• Conference rooms, break room tables, kitchen counter tops disinfected additionally with bacteria sanitizing wipes.
• Stop shaking hands when greeting. A fist/elbow bump or a wave suffices for a handshake including visitors.
• We have asked all team members to:
  • wipe down their desk, keyboard, cell phone and office phones with disinfecting wipes daily.
  • wash hands with soap and water and or use alcohol-based hand cleaner several times a day.
  • wash hands with soap and water and or use alcohol-based hand cleaner before entering and after exiting any room or meeting.

On March 10, 2020 we started the following procedures for personnel, visitors and guests to our offices and data center facilities. The message below was shared with customers via AlertMedia.

Status: GREEN | FIBERTOWN | COVID-19 Precautionary Response Measures Notification |

Last week we began protocols cleaning & disinfecting of high-traffic, high-touch areas daily with a focus on, but not limited to, visitor check-in areas, door handles, access card and bio-metric readers, bathrooms & shared conference and break-room environments.

Effective this week, all Fibertown locations will be implementing the following additional protocols:

Enhanced lobby screening protocols:

All persons entering a Fibertown facility (i.e. staff, customers, visitors or vendors) will be verbally screened by security in the lobby prior to being allowed access. If the verbal survey results in an affirmative risk response, the individual will be asked to not enter the site and the site team will advise the main point of contact for the customer or supplier. The screening questions will consist of confirmation of the following:

1. Are you currently experiencing any flu-like symptoms (including fever, body aches/pain, sore throat, cough, or shortness of breath)
2. Have you been in contact with a confirmed Novel Coronavirus (COVID-19) patient or someone who is under quarantine in the past 14 days?
3. Have you visited any of the following countries in the past 14 days – including Mainland China, South Korea, Italy or Iran?

To ensure the safety of our staff, customers and visitors, Fibertown is reserving the right to deny entry to any individual answering YES to any of the questions above. We apologize in advance for any expected inconvenience or delays that may occur as a result of this screening process. We will continue to align our protocols based on the guidelines issued by regional governmental or public health agencies to mitigate disruption or risk to your critical operations.

Fibertown offers 24/7 remote hands and eyes services to assist you at each location. We encourage you to take advantage of these services.

On March 13, 2020 we updated company policies related to attendance and added 40 hours paid sick leave benefit for personnel whose households are affected by COVID-19. We are asking team members to stay home if they are not well. We are calling on those team members who are healthy to be available and will be offering additional overtime hours as needed to continue our critical operations. Part time and after-hours personnel will be offered additional shifts as needed.

On March 16, 2020 we asked each team member to self-screen prior to leaving their home for work each day. Each team member will take their temperature and perform exercise activities. Anyone with a temperature of 100 F or greater or experiencing unusual shortness of breath after light exercise or other flu like symptoms will not report to work.

At Fibertown we take our critical role as a trusted partner very seriously. We practice dual site monitoring from the Network Operations Center at each site where we monitor and manage critical infrastructure of all locations. We have cross trained personnel at each location, so they are prepared to work alternatively at other sites providing customer support as needed. It is our commitment to remain the trusted partner that our customers have come to know over time. We are committed to your success.

We will continue to respond as necessary to changes in the rapidly developing COVID-19 situation.

Please contact the Network Operations Center with any questions or concerns:

Bryan: 979-393-9882 brynoc@fibertown.com
Houston: 713-341-6085 hounoc@fibertown.com