Category: Service Updates

We’re frequently asked if we offer internet management and monitoring services outside of our data centers. To this question, we answer a resounding YES!

This article highlights key elements of our internet management and monitoring services outside of our data center. Yes, you read that right. Outside of our data center. We do the tedious, time-sensitive tasks necessary to maintain internet connectivity. (For example, most people hate contacting their internet provider when they lose connectivity. But we don’t mind! And that’s just one perk of these services.)

Keep reading below to learn more. And if you have questions, feel free to complete the contact form so we can answer them.

An Example of Internet Management and Monitoring Services

If you’re unfamiliar with these types of services, here’s a simple example. You’re a growing company with five locations in the U.S. Each location needs bandwidth, and you (or a network engineer or CTO) will have to contract with an internet service provider (ISP) for each of the five sites. Often, ISPs differ throughout U.S. regions so it’s likely not one contract, but multiple ones for your company.

With this model, your various ISP contracts have different start dates, end dates, bandwidth allotments, etc. That’s a lot to juggle!

With FIBERTOWN’s internet management and monitoring services, we do the behind-the-scenes work for your company. We find you the best ISPs and present just one contract to your business.

You don’t worry about start and end dates. We do. You don’t worry about making calls when the internet is down. We do. You don’t chase down credit from your ISP when it fails to uphold your service level agreement (SLA). We do.

Below is more information about these critical components of our internet management and monitoring services.

Shop ISPs on Your Behalf

With 25 years in the data center industry, we’ve developed long-term, healthy relationships with ISPs all over the U.S. (and the world). We leverage those relationships, plus perform in-depth research to find your organization the best ISP for your location. Not only does this save your group a lot of work, but it often saves you money. We always seek the ISPs with the best price without compromising quality.

Hold the Internet Contracts

This element saves your organization so many headaches! It allows for MUCH easier management of contracts including term lengths, speeds, etc. Every detail is on one document for you. And if you have questions, ask us rather than figuring out which site is served by which ISP.

Monitor Internet Bandwidth 

No business likes to be without internet! And your teams can’t function long without it either! So, we offer a range of internet monitoring – from a simple ping to full monitoring for flaps or packet loss. We’ll open tickets on your company’s behalf to resolve any internet issues.

And this is the key – You’ll have a human responding and working on any issue within 15 minutes.

FIBERTOWN’s monitoring saves you (or your IT managers) the hassle of waking up at 2 a.m. to submit a help ticket. We can do this because we have multiple network operation centers (NOCs) staffed with professionals to assist you and give you added peace of mind. Anyone can monitor the link and eventually “get around to it.” But if you want a problem addressed quickly, choose FIBERTOWN.

Pursue Credit on Your Behalf if the SLA Isn’t Honored

Truthfully, this is an element of service rarely needed. We strive to contract with upstanding ISPs. But in the unusual case that your SLA is not maintained (which is typically a 95% or 99+% uptime), we’ll work to get your company credit from the ISP for time lost. There’s no back-and-forth between you and the ISP. We handle all of that. And all the credit is passed straight to you!

FIBERTOWN’s Internet Management and Monitoring Services Save You Time, Money, and Headaches

FIBERTOWN developed these services several years ago after clients continued asking for assistance with monitoring and bandwidth – finding ideal providers, managing contracts, and maintaining strong internet connections.

We listened, and we’re proud to offer these services to our current data center clients…and to organizations who aren’t data center customers. (This service is an option for any company!)

Let your IT team focus on what they do best. And let FIBERTOWN manage your bandwidth contracts and monitor your sites to make sure they stay up and get repaired quickly.

Complete this form to talk with us more about internet management and monitoring services.