At FIBERTOWN, we try hard to listen to customers’ comments so we can better tailor our services to their needs. A remark we hear often from companies is how helpful Hands and Eyes Support is to their IT departments.
Our customers rest a lot easier knowing we’re ready to help if they need us!
In this article, we describe our Hands and Eyes Support services. If you’re hunting for the right data center and colocation site, this article will help your search.
(We also suggest this checklist as a guide or read more about it here. Furthermore, we’ve been at this business for over 25 years. We’re well versed in the latest technology but believe personal service is the most critical component and should never waiver, no matter the newest trends.)
Each FIBERTOWN Data Center Customer Gets…
First off, every FIBERTOWN data center customer, just for being a client of ours, receives – delivery receipt/package handoff, report preparation (power usage, network, etc.), secure access coordination, security camera review, and power troubleshooting.
Also, every customer gets a human response within 15 minutes or less when there is an issue. This makes us very different from most data centers! That’s because we staff our network operation centers (NOCs) with professionals 24 hours a day, 7 days a week. And if we can fix the problem in under 15 minutes, there’s no additional charge. (Almost all requests are completed within this time frame so you don’t have to make a trip to the data center!)
Components of FIBERTOWN’s Hands and Eyes Support Services
Our Hands and Eyes Support option takes our already great service and elevates it to the next level.
We gave this service its name because the personnel in our 24-hour, 7-days-a-week NOCs become the “hands and eyes” for your IT department. In other words, you remotely manage your equipment in our data center using our knowledgeable personnel.
And, boy, is this support helpful! It includes everything listed below plus much more.
- Server reboot
- Device component replacement
- Tape rotation
- Visual inspection
- DNS changes
- Hardware installation or removal
- Vendor escort
- “Call me from my rack” requests
- Crash cart support
How Does FIBERTOWN Hands and Eyes Support Work?
To take advantage of our Hands and Eyes Support, simply notify us that you’re ready for this premium level of service. Our number is 979.393.9100, and our email is firstname.lastname@example.org. From there, we’ll schedule a call to discuss more details – pricing, the number of hours needed by your company, etc.
And if you decide that Hands and Eyes Support is not for your company at this time, don’t worry. Every service listed above is available to each of our clients by billable hours.
Our goal is always to give customers peace of mind. Our Hands and Eyes Support is just one more way we can do this.