Data Center   Disaster Recovery   Latest   Partners 0 comments on A Colocation Story: Centennial Arts

A Colocation Story: Centennial Arts

Exceptional customer service helps Centennial Arts transition to FIBERTOWN’S colocation services within 24 hours during Winter Storm Uri

As a website design and development firm in Bryan, Texas, it’s vital for Centennial Arts to provide consistent hosting services.

But Winter Storm Uri in February 2021 had other plans for them.

Due to the State of Texas’ electrical grid overload, Centennial Arts’ backup power solutions were affected. Rolling blackouts kept happening.

Because Centennial Arts was located in a high-power consumption facility, the utility company decided to cut off the power until they could figure out what to do from there.

Once that decision was made, backup power kicked on for Centennial Arts, and they started going through their batteries. Then a generator failed, and something else happened with the transfer switch.

The Centennial Arts team was looking for alternative options to avoid downtime during the chaos of the winter weather. The utility company couldn’t promise a restoration date, or even consistent backup power.

Extraordinary customer service helps Centennial Arts quickly

Once Centennial Arts contacted FIBERTOWN to ask about colocation services, the sales representative was very helpful and offered server space on the spot.

FIBERTOWN was ready to keep Centennial Arts’ services running if they wanted to migrate hardware that same day.

“While we were dealing with multiple factors like icy conditions and the logistics of how to migrate, the FIBERTOWN team was very helpful during a stressful time,” said Alfred Hanna, Centennial Arts CMO.

The on-site FIBERTOWN team was ready at the data center and already had a section prepared for Centennial Arts.

As they started moving equipment onsite and setting up the infrastructure, FIBERTOWN staff were on hand for any questions, calls, tools or an extra set of hands to help set up.

Within 24 hours of initial contact, FIBERTOWN was able to help a customer move into the data center during a natural disaster.

When customers need emergency help, FIBERTOWN will go the extra mile to get them in and set up.

A smooth migration process reassures Centennial Arts

“FIBERTOWN made the migration, and our backup, a lot easier to set up very quickly in one day. They were very responsive and very helpful. They just made things happen,” remarked Hanna.

The team worked continuously to transition to a zero downtime electrical grid with reserve generators and UPS systems.

After days of unstable power, Centennial Arts could now tell their customers not to worry about any more power or weather service interruptions.

Winter Storm Uri caused many headaches for many companies.

But for Centennial Arts, the nimble work of FIBERTOWN helped keep them up and running.

____________________________________

FIBERTOWN offers colocation data centers, disaster recovery and business continuity office space. Texas owned and operated since 1997, FIBERTOWN maintains data centers with concurrent and redundant power, cooling and connectivity, as well as disaster recovery offices and SCADA control centers, in north Houston and Bryan, Texas.

Contact us today for more information about our colocation services.

Data Center   Latest   Partners   Security 0 comments on Protect Yourself Against the Rise of Ransomware

Protect Yourself Against the Rise of Ransomware

Ransomware has quickly emerged as one of the fastest-growing cyber threats to both businesses and government agencies alike.

By locking files and demanding payment for access to the data, hackers can ultimately grind business as usual to a standstill until the files are recovered.

For many businesses, the crippling effects of having their systems locked down scares them into paying the ransom to get the files back.

In order to help clients truly prepare, FIBERTOWN partner Horne Cyber has created a product called Threat Runner that simulates and tests against real ransomware and new variants.

Horne states, “Ransomware, especially in times of public concern, continues to play a detrimental role in the privacy, integrity, and availability of organizations’ data.”

FIBERTOWN’S 3-prong approach to ransomware

In order to keep your business up and running 100% of the time, we recommend a 3-prong approach to dealing with ransomware. It’s all about being prepared — then you don’t have to respond in the heat of the moment if your company is hacked.

Our 3 prongs include: insurance, cybersecurity and physical security.

Insurance


A cyber liability insurance policy can help you to cover the expenses associated with a cyber hack. Additionally, some commercial cyber liability policies cover loss of business while your systems are compromised or unavailable.

Contact Horne Cyber today to discuss their packages for insurance, including proactive resilience services and best practices with cyber insurance.

For an added perk, mention FIBERTOWN in Horne Cyber’s contact form and they will schedule a free advisory call for best practice cyber tips.

Cybersecurity

Most business owners understand that cybersecurity is vitally important to running a business. Along with the typical protocols for protecting online activity and data, you may want to consider hiring a cybersecurity firm for an added layer.

HORNE Cyber’s unique combination of audit and security expertise provides clients with unrivaled insights related to successful cybersecurity programs, processes, and practices.

Physical security

In order to keep your data safe, FIBERTOWN uses layers of security controls and system checks built into the structure of our data centers. From the building to the software systems and personnel, we use a multi-pronged approach to physical and digital security.

Important measures we take include: construction materials that ensure hurricane resistance, our 24/7 network operations staff and on-site security, and a 100% uptime service level agreement to provide redundant power and cooling.

Successfully implementing these tips is a good start to stacking layers of cyber resiliency. Finding a data center that offers critical physical security is paramount as well.

Audit for business security

One consideration your business might want to consider is performing a business security audit. How prepared are you for an attack?

In their CISA Insights – Ransomware Outbreak document, the U.S. Cybersecurity and Infrastructure Security Agency (CISA) recommends that you:

  1. Backup your data, system images, and configurations and keep the backups offline
  2. Update and patch systems
  3. Make sure your security solutions are up to date
  4. Review and exercise your incident response plan
  5. Pay attention to ransomware events and apply lessons learned

Here are 5 more of the CISA recommendations to help you avoid being an easy target for ransomware hackers:

  1. Practice good cyber hygiene; backup, update, whitelist apps, limit privilege, and use multifactor authentication
  2. Segment your networks; make it hard for the bad guy to move around and infect multiple systems
  3. Develop containment strategies; if bad guys get in, make it hard for them to get stuff out
  4. Know your system’s baseline for recovery
  5. Review disaster recovery procedures and validate goals with executives

If you’re ready to make sure your data is protected, contact FIBERTOWN today to discuss what our data centers can do for your business.

Partners

CloudReplica® Announces Service Expansion

CloudReplica®, the leading provider of Business Continuity as-a-Service, announced plans for expansion into the Fibertown Datacenter in Bryan, Texas. "CloudReplica's growth is being fueled by servicing larger customers with more complex Operational Continuity requirements," said Bob Skiba, CloudReplica founder and President. "Many of the data protection services in the marketplace today are proving to be grossly inadequate and unable to recover and resume business operations during an outage, CloudReplica is clearly the leader," added Skiba.