Culture   Data Center   Latest 0 comments on How Does Your Data Center Stack Up?

How Does Your Data Center Stack Up?

Choosing a colocation provider is all about reducing risk.

Clients want to reduce the risk of a power failure, data loss or interruption in service.

When customers are looking at a facility to consider for colocation, it’s important to do a deep dive.

Redundancy in power, cooling, and networking is vital, but what about the facility’s operations?

Do you know the future goals and plans of your colocation provider?

FIBERTOWN’s company direction and goals

Here at FIBERTOWN, we have been a stable and reliable Texas-based data center operating since 1997. We’ve been here for 25 years, and we plan on being here for another 25.

We’re proud of being Texas-owned and operated, and we love helping other Texans achieve their business goals.

You can depend on FIBERTOWN to be a financially stable business partner with a large network of experience from our partners.

Our goal at Fibertown is to make the extraordinary the ordinary. That’s why we give a human response to every request within 15 minutes. We strive to aid in our customer’s success in all we do.

Can you say the same about your provider?

Risk aversion: Using a colocation/data center

In 2021, where you store your technology matters.

Redundancy in power, cooling, and networking is key.

For FIBERTOWN, our power redundancy is 2N or greater, and our cooling redundancy is N+1 or greater.

With our networking, we use multiple carriers to create our blended bandwidth. If one carrier goes down, the others will continue to transport. For a visual example, think of sending a certified letter to someone and the FedEx delivery truck breaks down. With blended internet, UPS is right there to take the package to the final destination rather than losing the package forever.

We strive to have no single point of failure. If one part of the chain breaks down, another is there to pick up the slack and maintain our 100% uptime.

We offer our clients a 100% uptime Service Level Agreement (SLA). Other competitors offer 99.999% (or the five nines), but we go above and beyond that to offer 100%.

All of these reasons illustrate why our colocation and data center customers love their experience at FIBERTOWN. Make a more informed decision. Download our FREE checklist to begin comparing your data center criteria.

Data Center   Latest 0 comments on What Real Customer Service Looks Like

What Real Customer Service Looks Like

At FIBERTOWN, we believe extraordinary should be ordinary.

What wows people in customer service is what we strive to do every single day.

For us, that means that we treat our customers just the same way we want to be treated.

Here are a few examples of the services we provide for our customers.

Continue Reading “What Real Customer Service Looks Like”

Data Center   Latest 0 comments on Keys to Collaborating Across Your Organization When Shopping for a Data Center

Keys to Collaborating Across Your Organization When Shopping for a Data Center

From building stats to site visits, researching a new colocation provider can be overwhelming.

There are a lot of moving parts and people from multiple departments who need to be involved in a project of this level.

It’s up to your team to plan it well and give it due diligence.

Here are our top tips to making sure your team keeps everyone informed while evaluating potential data centers.

What are the important factors to consider?

When you’re making big decisions about technology, it’s not something you can decide in a day and make a change.

You must make sure the decision is fully vetted throughout your organization and goes through the proper channels.

Project management. From the very beginning, you should include your company’s project management team. Discovering the scope of the project from the very beginning saves time, money and effort down the line. You don’t want to be three months in and have a change in budget or timeline. Project managers are trained to ensure that everyone up and down the ladder is included at the proper time in the planning.

Planning. When you’re considering a new colocation provider, there are a lot of valuable questions to ask. Make sure you have the subject matter experts (SMEs) included during the planning stages. But be cautious about a huge invite list. Not everyone needs to be included in every planning meeting — don’t waste people’s time by inviting everyone to everything. It can be more helpful to send an after-meeting summary, and direct questions to specific attendees.

Finance team. During the planning stages, make sure the finance team is represented. When you’re just starting information gathering, it’s important that the finance team understands the viability of company options. They should be in the know about what your SMEs are recommending. Is it more cost-effective to use a rented facility, or one that’s owned? It’s also important to fully understand the pros and cons of buying or leasing colocation space.

Network team. The network team can offer specific insight about how colocation and your internet connectivity will intersect. Make sure to include important conversations around what you currently do, and what colocation can offer. How does your company connect its IT structure and people? Where are they going to connect? What are the secondary effects of your decisions?

Working within your timeline

Before contacting a potential vendor, make sure you understand your own timeline to go live. Work backward from your “go live” date.

You’ll need to consider the physical move, carrier circuit moves, the backup/testing period, and vendor installs in order to make your space ready.

Some data centers can quickly accomplish their own tasks and in some instances, may even assist with referrals and leverage relationships they may have with other providers.

Moving your organization’s IT infrastructure can be daunting, but knowing you’ve selected the right provider can bring some peace of mind to the project.

You can learn more by downloading our Top 9 Considerations When Shopping for a Data Center.

Want to see if FIBERTOWN is a good fit for your organization? Contact us today to set up a site visit.

Data Center   Latest 0 comments on These 5 Physical Security Measures Help Keep Your Data Safe

These 5 Physical Security Measures Help Keep Your Data Safe

Security.

In the IT world, you’ll hear that word almost daily.

But it’s more than just firewalls and cybersecurity.

Guarding your physical equipment inside the data center is also vital.

At FIBERTOWN, we take care of your physical security so you can focus on your network and growing your company.

Best in class security measures

While it might seem like the most important part of security is to lock down your digital access, the physical side is just as important.

Is your data center protecting you?

Unauthorized access to your servers or equipment can trigger massive problems for companies.

Make sure that your physical security is just as top-of-the-line as your cybersecurity.

Here’s a list of the top 5 ways we keep our clients’ equipment safe inside our data centers in Houston and Bryan, Texas.

Security guards.

Our facilities start with a guard-controlled entrance 24 hours a day, 7 days a week, 365 days a year. You can count on our security team to follow scheduled protocols for our buildings. Our 24/7 on-site NOC and security teams perform multiple walkthroughs of the interior and exterior of our properties every single day.

Difficult physical access points.

When we designed the buildings, we took security up a notch. Architectural man traps were designed between the exterior of our buildings and the interior. We also have a single entry/exit with secure alarmed emergency exits.

Badged entry.

Not only do we require badged entry with multi-factor authentication, but it’s required for each access area.

First, to get into the interior of the building, second, to go up the elevator, and third, to get into the data center suite. We do not allow any unauthorized entry.

Locked cabinets and cages.

Our cabinets require locks, and our cages have a keyed entrance; some even require access with a key, badge, and a biometric lock. If you’re interested in the second-tier security access for your gear, ask our team about how to upgrade.

24/7 monitored video surveillance.

We always monitor our facilities with 24/7 video and a digital archive. Access reports are also maintained and can be sent to clients to ensure only authorized members will get in.

While we generally don’t have locked cabinets or cages in our disaster recovery office space, all of the other security measures apply.

Physical security is important at FIBERTOWN.

It’s just another way we offer our customers peace of mind; so you can focus on what you do best — running your company.

For more specifics about how we keep your equipment safe, download our data center information sheet.