No one likes to think about hurricane destruction. But it’s a real consideration in the Texas Upper Gulf Coast region. As we say, “Plan now. Be ready later.”
Our disaster recovery center allows you to do just that! FIBERTOWN is more than a data center. We help companies prepare their employees and equipment before disaster strikes.
Hurricane season officially begins June 1st in Texas. Are you prepared?
FIBERTOWN’s Disaster Recovery Center
What does it mean to be a data center and a disaster recovery (DR) center? As a data center, we provide redundant power and cooling for hardware and blended bandwidth with multiple entries into the facility. And we maintain a 100% uptime SLA on it all!
As a DR center, we take things even a step further. FIBERTOWN becomes your hub if your infrastructure is affected by disaster. Below are common questions (with answers!) to highlight some of the ways we serve when a crisis occurs.
People and Work
>> What happens when my remote workers lose power/internet at home? Where do they go?
If you’re a DR center client, your team, whether they’re on-premises or remote employees, have a place to work at our business continuity offices.
>> But do we share space with others on a first come, first served basis?
No, FIBERTOWN dedicates a space for your business, and it’s always ready for your team to work there. In this article about our dedicated work space, we give multiple reasons why your company should consider adding office space to your DR plan. In a nutshell, we’re not a co-working space, and our workspace is backed up just like our data center! Our infrastructure is designed to withstand disaster.
>> What kind of customer service do you provide during times of crisis?
We’re staffed with a knowledgeable team 24 hours a day, 7 days a week, 365 days a year. As an example of our service, during Winter Storm Uri, the team from Centennial Arts, a website development firm, reached out in desperation as they’d lost power to their facility. They provide hosting services and wanted to mitigate any downtime for their clients. Within 24 hours of contacting us, our professional staff had them with up and running! Read more here.
>> Also, what about my family?
We maintain a list of nearby hotels and are here to make everything as easy as possible. Plus, there is a Subway on our block that’s backed up by our generator!
>> What if roads are closed due to downed lines and trees?
We chose locations for our data centers in Houston and Bryan-College Station because they can be accessed multiple ways. Route diversity is critical when selecting a data center and DR center.
Backup Power and Connectivity
>>We already have a backup generator. Why do we need yours?
Here’s the follow-up question we often ask in this situation – When did you last run your backup generator or conduct scheduled maintenance? Because our clients rely on a 100% uptime SLA, our backup generators are not an afterthought. We test ours regularly and perform routine maintenance. Read more here about our other preventative maintenance measures.
>>What about power, cooling, and connectivity backups?
Remember, our success as a data center is contingent on our ability to have power, cooling, and network connectivity when others don’t. We have backups to our backups! It’s worth repeating – We’re not a co-working space. We’re a data center with a DR center available to clients. Our buildings and the infrastructure within them were designed to withstand disasters.
FIBERTOWN is Ready for Hurricane Season
As you consider worst-case scenarios for your business, also consider a call with us. While we’re an optimistic company (been around for more than 25 years – lots to be happy about!), we believe in preparation.
With hurricane season approaching, we encourage you to ask yourself the questions above, plus the ones here. All are important to consider so your business and team keep moving forward, even when disaster strikes.