Author: Tony Froelich

Data Center   Disaster Recovery 0 comments on Hurricane Season is Coming…Are You Ready?

Hurricane Season is Coming…Are You Ready?

No one likes to think about hurricane destruction. But it’s a real consideration in the Texas Upper Gulf Coast region. As we say, “Plan now. Be ready later.”

Our disaster recovery center allows you to do just that! FIBERTOWN is more than a data center. We help companies prepare their employees and equipment before disaster strikes.

Hurricane season officially begins June 1st in Texas. Are you prepared?

FIBERTOWN’s Disaster Recovery Center

What does it mean to be a data center and a disaster recovery (DR) center? As a data center, we provide redundant power and cooling for hardware and blended bandwidth with multiple entries into the facility. And we maintain a 100% uptime SLA on it all!

As a DR center, we take things even a step further. FIBERTOWN becomes your hub if your infrastructure is affected by disaster. Below are common questions (with answers!) to highlight some of the ways we serve when a crisis occurs.

People and Work

>> What happens when my remote workers lose power/internet at home? Where do they go?

If you’re a DR center client, your team, whether they’re on-premises or remote employees, have a place to work at our business continuity offices.

>> But do we share space with others on a first come, first served basis?

No, FIBERTOWN dedicates a space for your business, and it’s always ready for your team to work there. In this article about our dedicated work space, we give multiple reasons why your company should consider adding office space to your DR plan. In a nutshell, we’re not a co-working space, and our workspace is backed up just like our data center! Our infrastructure is designed to withstand disaster.

>> What kind of customer service do you provide during times of crisis?

We’re staffed with a knowledgeable team 24 hours a day, 7 days a week, 365 days a year. As an example of our service, during Winter Storm Uri, the team from Centennial Arts, a website development firm, reached out in desperation as they’d lost power to their facility. They provide hosting services and wanted to mitigate any downtime for their clients. Within 24 hours of contacting us, our professional staff had them with up and running! Read more here.

>> Also, what about my family?

We maintain a list of nearby hotels and are here to make everything as easy as possible. Plus, there is a Subway on our block that’s backed up by our generator!

>> What if roads are closed due to downed lines and trees?

We chose locations for our data centers in Houston and Bryan-College Station because they can be accessed multiple ways. Route diversity is critical when selecting a data center and DR center.

Backup Power and Connectivity 

>>We already have a backup generator. Why do we need yours?

Here’s the follow-up question we often ask in this situation – When did you last run your backup generator or conduct scheduled maintenance? Because our clients rely on a 100% uptime SLA, our backup generators are not an afterthought. We test ours regularly and perform routine maintenance. Read more here about our other preventative maintenance measures.

 >>What about power, cooling, and connectivity backups?

Remember, our success as a data center is contingent on our ability to have power, cooling, and network connectivity when others don’t. We have backups to our backups! It’s worth repeating – We’re not a co-working space. We’re a data center with a DR center available to clients. Our buildings and the infrastructure within them were designed to withstand disasters.

FIBERTOWN is Ready for Hurricane Season

As you consider worst-case scenarios for your business, also consider a call with us. While we’re an optimistic company (been around for more than 25 years – lots to be happy about!), we believe in preparation.

With hurricane season approaching, we encourage you to ask yourself the questions above, plus the ones here. All are important to consider so your business and team keep moving forward, even when disaster strikes.

If you have more questions or don’t know how to start a DR plan, reach out. We can help! Contact us here.
Data Center   Latest 0 comments on FIBERTOWN’s Blended Bandwidth

FIBERTOWN’s Blended Bandwidth

A critical element for any business is network connectivity. In fact, a past Gartner study found that it costs businesses on average $5,600 per minute of downtime. Of course, this is an average, and the exact number fluctuates by industry and size of the business. Even with those considerations, the message is clear – lost connectivity is expensive! By using blended bandwidth inside our data centers, we ensure you have multiple sources of internet at all times, giving you peace of mind and cost-effective internet.

How Our Blended Bandwidth Works

At FIBERTOWN, we peer with the best internet service providers (ISPs) in the Houston and Bryan, Texas areas. By combining these ISPs in a single contract, we’re able to offer our data center and colocation customers reliable, fast connectivity.

Our blended bandwidth always comes from at least 3 providers, guaranteeing redundancy. If one service provider goes down, others are available as an immediate path for your data.

And our Forward-Looking Glass always allows your information to find and use the fastest path.

As an example of speed, our redundant, path-diverse points to point between our Bryan and Houston data centers average 2.3 milliseconds. (That’s fast!)

Benefits of FIBERTOWN’s Blended Bandwidth

Besides speed, there are other benefits to this service for our customers.

Resiliency. Unlike most carriers who build only one entrance for internet into their facilities, FIBERTOWN’s data centers have at least 2 fiber entries. And that means increasing resiliency. For example, if a utility crew accidentally cuts the fiber on one end of our building, you still have an internet connection because the other fiber entrance is not affected. 

100% uptime. Due to the multiple carriers and multiple fiber entrances, we maintain 100% uptime SLA. The reality is that ISPs go down often and for a host of reasons – maintenance, card failures, weather, road construction, power outages, or a random guy with a shovel or backhoe cuts fiber.

By FIBERTOWN using multiple ISPs, you don’t go down when one ISP goes down. The very nature of our blended bandwidth keeps you connected.

Circuit installation speed. Most ISPs take 30 days or more to get a connection to a customer. They must configure it, plan capacity, and physically run the cable. With FIBERTOWN, though, we can have you connected in 2 weeks or less. (Sometimes, we can even do it the same day!)

Temporary bandwidth. Due to our connectivity infrastructure already being in place, we also can offer temporary bandwidth. We can configure and install up to a 10Gbps circuit quickly, even if you need it for only a few months.

Secondary or backup circuit. The reality is – If you’re a data center customer, you’re already preparing for the worst. You refuse to let power failures, winter storms, or hurricanes catch you unprepared! That’s why we encourage data center customers to consider FIBERTOWN’s blended bandwidth for its primary or secondary circuit. It’s the best way to plan for the worst.

But, We Don’t Only Offer Blended Bandwidth…

We strive to be a one-stop solution for our customers. Because we have strong, long-standing relationships with other technology providers, we often can assist with other needs.

If you’re having difficulty connecting to another data center or to the cloud of your choice, we can help!

Worried about cybersecurity? We’re only a phone call away.

Are you in need of new hardware? Talk with us.

Want help with monitoring your internet connectivity outside of our data centers? We offer monitoring services and would be glad to assist you. (Our NOCs are staffed by experts 24 hours a day, 7 days a week.)

We’re proud of our blended bandwidth capabilities, but we’ve worked hard to be helpful in other ways too.

FIBERTOWN is Ready with Blended Bandwidth 

To summarize, blended bandwidth is a must when your business relies on internet connectivity (which is most organizations these days!). With our blended bandwidth, we’ve peered with multiple ISPs to offer you a redundant, reliable, and fast way to move data. By “blending” ISPs, we’re able to reduce costs for you too. In other words, you save money because we’ve negotiated with the individual providers.

If you have questions or want to learn more about our blended bandwidth (or other services mentioned in this article), use this form to contact us.

 

Data Center   Service Updates 0 comments on Hands and Eyes Support Services – Remote Data Center Management for Your Company

Hands and Eyes Support Services – Remote Data Center Management for Your Company

At FIBERTOWN, we try hard to listen to customers’ comments so we can better tailor our services to their needs. A remark we hear often from companies is how helpful Hands and Eyes Support is to their IT departments.

Our customers rest a lot easier knowing we’re ready to help if they need us!

In this article, we describe our Hands and Eyes Support services. If you’re hunting for the right data center and colocation site, this article will help your search.

(We also suggest this checklist as a guide or read more about it here. Furthermore, we’ve been at this business for over 25 years. We’re well versed in the latest technology but believe personal service is the most critical component and should never waiver, no matter the newest trends.)

Each FIBERTOWN Data Center Customer Gets…

First off, every FIBERTOWN data center customer, just for being a client of ours, receives – delivery receipt/package handoff, report preparation (power usage, network, etc.), secure access coordination, security camera review, and power troubleshooting.

Also, every customer gets a human response within 15 minutes or less when there is an issue. This makes us very different from most data centers! That’s because we staff our network operation centers (NOCs) with professionals 24 hours a day, 7 days a week. And if we can fix the problem in under 15 minutes, there’s no additional charge. (Almost all requests are completed within this time frame so you don’t have to make a trip to the data center!)

Components of FIBERTOWN’s Hands and Eyes Support Services 

Our Hands and Eyes Support option takes our already great service and elevates it to the next level.

We gave this service its name because the personnel in our 24-hour, 7-days-a-week NOCs become the “hands and eyes” for your IT department. In other words, you remotely manage your equipment in our data center using our knowledgeable personnel.

And, boy, is this support helpful! It includes everything listed below plus much more.

  • Server reboot
  • Device component replacement
  • Tape rotation
  • Visual inspection
  • DNS changes
  • Hardware installation or removal
  • Vendor escort
  • “Call me from my rack” requests
  • Crash cart support

How Does FIBERTOWN Hands and Eyes Support Work?

To take advantage of our Hands and Eyes Support, simply notify us that you’re ready for this premium level of service. Our number is 979.393.9100, and our email is info@fibertown.com. From there, we’ll schedule a call to discuss more details – pricing, the number of hours needed by your company, etc.

And if you decide that Hands and Eyes Support is not for your company at this time, don’t worry. Every service listed above is available to each of our clients by billable hours.

Our goal is always to give customers peace of mind. Our Hands and Eyes Support is just one more way we can do this.

Call, email, or use the form to contact us.
Latest   Service Updates 0 comments on FIBERTOWN’s Internet Management and Monitoring Services

FIBERTOWN’s Internet Management and Monitoring Services

We’re frequently asked if we offer internet management and monitoring services outside of our data centers. To this question, we answer a resounding YES!

This article highlights key elements of our internet management and monitoring services outside of our data center. Yes, you read that right. Outside of our data center. We do the tedious, time-sensitive tasks necessary to maintain internet connectivity. (For example, most people hate contacting their internet provider when they lose connectivity. But we don’t mind! And that’s just one perk of these services.)

Keep reading below to learn more. And if you have questions, feel free to complete the contact form so we can answer them.

An Example of Internet Management and Monitoring Services

If you’re unfamiliar with these types of services, here’s a simple example. You’re a growing company with five locations in the U.S. Each location needs bandwidth, and you (or a network engineer or CTO) will have to contract with an internet service provider (ISP) for each of the five sites. Often, ISPs differ throughout U.S. regions so it’s likely not one contract, but multiple ones for your company.

With this model, your various ISP contracts have different start dates, end dates, bandwidth allotments, etc. That’s a lot to juggle!

With FIBERTOWN’s internet management and monitoring services, we do the behind-the-scenes work for your company. We find you the best ISPs and present just one contract to your business.

You don’t worry about start and end dates. We do. You don’t worry about making calls when the internet is down. We do. You don’t chase down credit from your ISP when it fails to uphold your service level agreement (SLA). We do.

Below is more information about these critical components of our internet management and monitoring services.

Shop ISPs on Your Behalf

With 25 years in the data center industry, we’ve developed long-term, healthy relationships with ISPs all over the U.S. (and the world). We leverage those relationships, plus perform in-depth research to find your organization the best ISP for your location. Not only does this save your group a lot of work, but it often saves you money. We always seek the ISPs with the best price without compromising quality.

Hold the Internet Contracts

This element saves your organization so many headaches! It allows for MUCH easier management of contracts including term lengths, speeds, etc. Every detail is on one document for you. And if you have questions, ask us rather than figuring out which site is served by which ISP.

Monitor Internet Bandwidth 

No business likes to be without internet! And your teams can’t function long without it either! So, we offer a range of internet monitoring – from a simple ping to full monitoring for flaps or packet loss. We’ll open tickets on your company’s behalf to resolve any internet issues.

And this is the key – You’ll have a human responding and working on any issue within 15 minutes.

FIBERTOWN’s monitoring saves you (or your IT managers) the hassle of waking up at 2 a.m. to submit a help ticket. We can do this because we have multiple network operation centers (NOCs) staffed with professionals to assist you and give you added peace of mind. Anyone can monitor the link and eventually “get around to it.” But if you want a problem addressed quickly, choose FIBERTOWN.

Pursue Credit on Your Behalf if the SLA Isn’t Honored

Truthfully, this is an element of service rarely needed. We strive to contract with upstanding ISPs. But in the unusual case that your SLA is not maintained (which is typically a 95% or 99+% uptime), we’ll work to get your company credit from the ISP for time lost. There’s no back-and-forth between you and the ISP. We handle all of that. And all the credit is passed straight to you!

FIBERTOWN’s Internet Management and Monitoring Services Save You Time, Money, and Headaches

FIBERTOWN developed these services several years ago after clients continued asking for assistance with monitoring and bandwidth – finding ideal providers, managing contracts, and maintaining strong internet connections.

We listened, and we’re proud to offer these services to our current data center clients…and to organizations who aren’t data center customers. (This service is an option for any company!)

Let your IT team focus on what they do best. And let FIBERTOWN manage your bandwidth contracts and monitor your sites to make sure they stay up and get repaired quickly.

Complete this form to talk with us more about internet management and monitoring services.