Feature   Latest 0 comments on Proper Facilities Management: A Plan for the Future

Proper Facilities Management: A Plan for the Future

The 2020s haven’t had a great start.

First COVID spread across the globe, and then a winter freeze caused blackouts across the state of Texas.

We’ve all heard the saying, “Plan for the worst and hope for the best,” but are you just hoping?

Or do you have a plan?

FIBERTOWN facilities plan for the worst

We get it — investing money in “precautions” and planning for the “what-ifs” sounds like a lot of money for a possibility.

But you do not want to be on the other end, wishing that you had been prepared.

Did you know the average cost of downtime can be up to $11,600 per minute? That can really add up quickly.

FIBERTOWN goes above and beyond to plan for all of the possibilities, and that’s why our customers depend on our 100% uptime service-level agreement (SLA).

When Winter Storm Uri hit, we were prepared.

We looked at the weather conditions, saw what was coming and planned accordingly. We didn’t wait and hope for the best.

Perks of being with a team that prepares

Our FIBERTOWN facilities are based on redundancy and preventative maintenance.

Here are some of the ways we make sure we’re planning for any future adverse events.

  • We have backups to our backups. This added redundancy helps accomplish the 100% uptime SLA.
  • We plan, test, and maintain above original equipment manufacturer (OEM) specs to make sure our equipment is ready for any emergency.
  • We are trusted by private and public businesses in many industries including healthcare, oil and gas, and even the Brazos Community Emergency Operations Center, which is a multi-jurisdictional organization of emergency management personnel.
  • We strive for no single point of failure. Many facilities have a lot of backup gear that goes to a single point to then get to their customers. If that single point goes down, everything goes down. We avoid that.
  • We conduct weekly generator tests and monthly load transfers.

Joe Langston, our Vice President of Operations, says, “In everything we do, we ask ourselves, ‘Is this best to support the success of our customers?’”

Setting the tone for 2022

If you want to start planning, come see how Fibertown can help.

2022 is our 25th anniversary — we’ve been here for 25 years and we plan on being here for another 25 years.

With backup generators, blended internet, and dedicated disaster recovery office space, FIBERTOWN will keep your business running no matter what life throws at you.

Our critical systems are continuously monitored, regularly tested, and our preventative maintenance schedule exceeds OEM specs.

We take pride in proper management of our facilities, and our customers depend on it.

Ask a FIBERTOWN representative how we can help you minimize your risk in these uncertain times.

Culture   Data Center   Latest 0 comments on How Does Your Data Center Stack Up?

How Does Your Data Center Stack Up?

Choosing a colocation provider is all about reducing risk.

Clients want to reduce the risk of a power failure, data loss or interruption in service.

When customers are looking at a facility to consider for colocation, it’s important to do a deep dive.

Redundancy in power, cooling, and networking is vital, but what about the facility’s operations?

Do you know the future goals and plans of your colocation provider?

FIBERTOWN’s company direction and goals

Here at FIBERTOWN, we have been a stable and reliable Texas-based data center operating since 1997. We’ve been here for 25 years, and we plan on being here for another 25.

We’re proud of being Texas-owned and operated, and we love helping other Texans achieve their business goals.

You can depend on FIBERTOWN to be a financially stable business partner with a large network of experience from our partners.

Our goal at Fibertown is to make the extraordinary the ordinary. That’s why we give a human response to every request within 15 minutes. We strive to aid in our customer’s success in all we do.

Can you say the same about your provider?

Risk aversion: Using a colocation/data center

In 2021, where you store your technology matters.

Redundancy in power, cooling, and networking is key.

For FIBERTOWN, our power redundancy is 2N or greater, and our cooling redundancy is N+1 or greater.

With our networking, we use multiple carriers to create our blended bandwidth. If one carrier goes down, the others will continue to transport. For a visual example, think of sending a certified letter to someone and the FedEx delivery truck breaks down. With blended internet, UPS is right there to take the package to the final destination rather than losing the package forever.

We strive to have no single point of failure. If one part of the chain breaks down, another is there to pick up the slack and maintain our 100% uptime.

We offer our clients a 100% uptime Service Level Agreement (SLA). Other competitors offer 99.999% (or the five nines), but we go above and beyond that to offer 100%.

All of these reasons illustrate why our colocation and data center customers love their experience at FIBERTOWN. Make a more informed decision. Download our FREE checklist to begin comparing your data center criteria.

Data Center   Latest 0 comments on What Real Customer Service Looks Like

What Real Customer Service Looks Like

At FIBERTOWN, we believe extraordinary should be ordinary.

What wows people in customer service is what we strive to do every single day.

For us, that means that we treat our customers just the same way we want to be treated.

Here are a few examples of the services we provide for our customers.

Continue Reading “What Real Customer Service Looks Like”

Data Center   Latest 0 comments on Keys to Collaborating Across Your Organization When Shopping for a Data Center

Keys to Collaborating Across Your Organization When Shopping for a Data Center

From building stats to site visits, researching a new colocation provider can be overwhelming.

There are a lot of moving parts and people from multiple departments who need to be involved in a project of this level.

It’s up to your team to plan it well and give it due diligence.

Here are our top tips to making sure your team keeps everyone informed while evaluating potential data centers.

What are the important factors to consider?

When you’re making big decisions about technology, it’s not something you can decide in a day and make a change.

You must make sure the decision is fully vetted throughout your organization and goes through the proper channels.

Project management. From the very beginning, you should include your company’s project management team. Discovering the scope of the project from the very beginning saves time, money and effort down the line. You don’t want to be three months in and have a change in budget or timeline. Project managers are trained to ensure that everyone up and down the ladder is included at the proper time in the planning.

Planning. When you’re considering a new colocation provider, there are a lot of valuable questions to ask. Make sure you have the subject matter experts (SMEs) included during the planning stages. But be cautious about a huge invite list. Not everyone needs to be included in every planning meeting — don’t waste people’s time by inviting everyone to everything. It can be more helpful to send an after-meeting summary, and direct questions to specific attendees.

Finance team. During the planning stages, make sure the finance team is represented. When you’re just starting information gathering, it’s important that the finance team understands the viability of company options. They should be in the know about what your SMEs are recommending. Is it more cost-effective to use a rented facility, or one that’s owned? It’s also important to fully understand the pros and cons of buying or leasing colocation space.

Network team. The network team can offer specific insight about how colocation and your internet connectivity will intersect. Make sure to include important conversations around what you currently do, and what colocation can offer. How does your company connect its IT structure and people? Where are they going to connect? What are the secondary effects of your decisions?

Working within your timeline

Before contacting a potential vendor, make sure you understand your own timeline to go live. Work backward from your “go live” date.

You’ll need to consider the physical move, carrier circuit moves, the backup/testing period, and vendor installs in order to make your space ready.

Some data centers can quickly accomplish their own tasks and in some instances, may even assist with referrals and leverage relationships they may have with other providers.

Moving your organization’s IT infrastructure can be daunting, but knowing you’ve selected the right provider can bring some peace of mind to the project.

You can learn more by downloading our Top 9 Considerations When Shopping for a Data Center.

Want to see if FIBERTOWN is a good fit for your organization? Contact us today to set up a site visit.