At FIBERTOWN, we offer our colocation clients a service we call our “hands and eyes” support.
Clients often utilize this service during natural disasters, like Hurricane Harvey and Winter Storm Uri, but we also offered significant support during the COVID-19 pandemic.
Here are the top 5 reasons our customers continue to ask for on-site service from our 24/7 tech staff.
Reason #1: Better use of time and budgeting
If your business is located in Texas, you may have come on-site to one of our data centers to set up your IT equipment or move it from your previous environment.
But when you have something like a hardware reboot — the simple turning off and on of hardware to reset the equipment and get it back online — is it really your best use of time to drive or fly to our data center to do it yourself?
The best business acumen will say budgeting for that short trip doesn’t make fiscal sense. It’s better to utilize the expert on-site FIBERTOWN staff to handle the in-person fixes.
You can also ship your hard drives or devices to FIBERTOWN data centers, and we can install them for you. Save your tech the trip.
Reason #2: We take care of the repetitive tasks
In an IT environment, small changes that need to happen for hardware aren’t always difficult — but they are necessary.
For example, tasks like labeling or racking devices — placing devices into cabinets, plugging in power and connective cords are important. They must be done correctly and accurately, but not necessarily by your own personal techs.
These are great tasks to hand off to our hands and eyes team.
Reason #3: Cheaper than sending IT staff to fix
Troubleshooting is always going to be part of the IT daily tasks.
Whether it’s a new configuration or devices, testing and fixing are just part of the business process.
If you need someone to console or plug into devices, discover what errors the device is showing, and work with your team on fixes — we have the skilled staff to handle it.
Instead of sending your own team, or hiring a third party, you can rely on the 24/7/365 staff that knows the ins and outs of our data center environment and can get you back on track quickly.
It’s a simple way to save money on your bottom line.
Reason #4: Convenience
When you’re in the middle of the workday, canceling meetings and interrupting the flow of your day to make your way to your data center is a hassle.
Convenience is key.
You can rely on the FIBERTOWN staff to help you with those on-site swaps that need to happen for your IT department.
We can help swap bad memory or hard drives to avoid excessive downtime.
Or, we’re able to reterminate or relocate cabling. Direct our staff to swap out bad cables or move cables to different ports or different devices, and we’ll get it done for you quickly.
Reason #5: Gives your staff time to focus on higher-level tasks
Being able to see the long-term vision for your IT staff is vitally important.
Every team has concurrent projects that have solid deadlines.
Giving your staff the time they need to focus on those higher-level tasks keeps projects on time and staff on point.
For customers who have a lot of data storage needs, we can handle tape rotations, store tapes on site, or pack up tapes to ship to off-site storage.
Prepared for the 2021-22 hurricane season
At FIBERTOWN, we help companies address two key factors: maintaining the availability of your critical technical systems and work area recovery space.
Customers look to FIBERTOWN and our team of disaster recovery experts to maintain 100% up-time.
Our hands and eyes service is just one way we continue to help our clients when they need it most.
Call us today, and gain peace of mind knowing you can handle any disaster that comes your way.