Exceptional customer service helps Centennial Arts transition to FIBERTOWN’S colocation services within 24 hours during Winter Storm Uri

As a website design and development firm in Bryan, Texas, it’s vital for Centennial Arts to provide consistent hosting services.

But Winter Storm Uri in February 2021 had other plans for them.

Due to the State of Texas’ electrical grid overload, Centennial Arts’ backup power solutions were affected. Rolling blackouts kept happening.

Because Centennial Arts was located in a high-power consumption facility, the utility company decided to cut off the power until they could figure out what to do from there.

Once that decision was made, backup power kicked on for Centennial Arts, and they started going through their batteries. Then a generator failed, and something else happened with the transfer switch.

The Centennial Arts team was looking for alternative options to avoid downtime during the chaos of the winter weather. The utility company couldn’t promise a restoration date or even consistent backup power.

Extraordinary customer service helps Centennial Arts quickly

Once Centennial Arts contacted FIBERTOWN to ask about colocation services, the sales representative was very helpful and offered server space on the spot.

FIBERTOWN was ready to keep Centennial Arts’ services running if they wanted to migrate hardware that same day.

“While we were dealing with multiple factors like icy conditions and the logistics of how to migrate, the FIBERTOWN team was very helpful during a stressful time,” said Alfred Hanna, Centennial Arts CMO.

The on-site FIBERTOWN team was ready at the data center and already had a section prepared for Centennial Arts.

As they started moving equipment on-site and setting up the infrastructure, FIBERTOWN staff were on hand for any questions, calls, tools, or an extra set of hands to help set up.

Within 24 hours of initial contact, FIBERTOWN was able to help a customer move into the data center during a natural disaster.

When customers need emergency help, FIBERTOWN will go the extra mile to get them in and set up.

A smooth migration process reassures Centennial Arts

“FIBERTOWN made the migration, and our backup, a lot easier to set up very quickly in one day. They were very responsive and very helpful. They just made things happen,” remarked Hanna.

The team worked continuously to transition to a zero downtime electrical grid with reserve generators and UPS systems.

After days of unstable power, Centennial Arts could now tell their customers not to worry about any more power or weather service interruptions.

Winter Storm Uri caused many headaches for many companies.

But for Centennial Arts, the nimble work of FIBERTOWN helped keep them up and running.

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FIBERTOWN offers colocation data centers, disaster recovery and business continuity office space. Texas owned and operated since 1997, FIBERTOWN maintains data centers with concurrent and redundant power, cooling and connectivity, as well as disaster recovery offices and SCADA control centers, in north Houston and Bryan, Texas.

Contact us today for more information about our colocation services.

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