Storm readiness prepares FIBERTOWN data centers to host local emergency services operations
Throughout Winter Storm Uri in Texas and the resulting local disasters, FIBERTOWN data centers in Bryan, TX and Houston have remained up and running.
Our storm readiness planning allowed our teams to be prepared with utility power sourcing, emergency generator fuel deliveries, facility hardening, food and water supplies and increased staff scheduling and coordination.
We did not experience any services failures or faltering and none of our customers were negatively affected.
Extra support staff remained on-site to ensure data center customers were well taken care of. Our team enjoyed serving as the physical eyes and ears when travel wasn’t possible for clients.
All services, from colocation to disaster recovery office space remained online and available.
Local emergency services set up operations at FIBERTOWN
The Brazos Combined Emergency Operations Center (CEOC) — which includes emergency management teams for Texas A&M University, Brazos County and the Cities of Bryan and College Station — deployed at their resilient office spaces in the FIBERTOWN Bryan Data Center facility.
When the primary College Station 911 location was impacted by a power outage, the BCECD 911 team also relocated its staff to operations at the FIBERTOWN Bryan Data Center facility.
During the freezing weather, CEOC teams coordinated emergency operations to rescue at-risk residents stranded at their homes with no power.
The CEOC staff also worked incredibly hard to reschedule COVID-19 vaccinations, arranged area warming stations, and coordinated shelters for the area.
We continue to work closely with local emergency management services staff to offer our support for future storm preparedness planning.
Clients utilize disaster recovery space after severe weather power outages
At FIBERTOWN, we help companies address two key factors: maintaining the availability of critical technical systems at our colocation facilities, and work area recovery office space.
During Winter Storm Uri, we moved quickly to help customers relocate.
After suffering from 48 hours of downtime at their on-premises location, one new colocation customer moved into the FIBERTOWN Bryan data center just 4 hours after inquiring about disaster recovery office space. We pride ourselves in being responsive and keeping the customer’s success as our primary objective. At FIBERTOWN, we believe the success of our customers leads to and is the best measure of our success.
During Winter Storm Uri, we also provided temporary disaster recovery office space for a customer whose employees did not have internet connectivity from home or at their office location. They were able to continue operations and keep their billing current thanks to the office space prepared for them at the FIBERTOWN Houston campus.
We helped a new business continuity customer in the middle of the impact of the Winter Storm Uri, and one of our vendors assisted another FIBERTOWN customer to keep their on-premises data center operational when they were impacted by power outages.
Datacenter uptime you can count on
Our office spaces are adjacent to each data center location with backup power, blended internet solutions and connection to the customer colocation space available to ensure our customers always stay connected.
We always want to help our clients be ahead of any severe weather or natural disaster, no matter what comes our way.
For more information about disaster recovery planning for your business, contact a FIBERTOWN expert today.