Since the inception of the high tech career, responsible IT professionals have struggled to maintain a normal work schedule knowing they could be called into action at any moment of the day or night.
For some, it feels like the life of super hero, always on-call for a shot at glory.
For others, it’s more like the life of a firefighter, waiting for the next fire to start hoping it doesn’t get you burned…or fired.
Imagine a bedtime scenario for an IT professional:
We see them getting in bed, still slightly wired from the numerous cups of coffee consumed while pouring through technical manuals that day troubleshooting an issue. An issue eventually resolved with the magical reboot of an end user device.
They climb into bed and fumble for their cell phone charger with the thought must be connected at all times. Then they confirm volume is set to max so as to wake the dead.
They anxiously drift off and a ding brings them surging back to life to check that “Patch Tuesday” has not claimed another victim.
“Ugh, it’s just that sales guy from the west coast. No chance I’m buying from you now, buddy. That’s what you get for spamming me at 11pm.”
They are wired with a hair trigger to respond at a moment’s notice. They know how fast they can get to the office at 3:27 am because they’ve done it once, or twice, that time they neglected to turn off auto updates on the old BES server, seriously when is that executive going to upgrade and use the exchange like everyone else?
Every department has similar aggravations. The finance group gets antsy when the quarterly reports are due. The accounting team dreads the beginning and end of every month, year and tax cycle. The marketing department bites its nails as the email campaign they’ve been pouring over finally launches. The goal is to minimize these hardships where we can.
For an IT guy, handing off this after-hours accountability is the best course of action.
What does that mean? Am I going to have to hire after-hours staff, then train them and provide management for them? Oh, what happens if they’re sick?
Monitoring-as-a-service allows for a third party to provide monitoring and escalation for you. Your service provider manages the staff and involves multiple individuals to interact in an emergency situation, so your IT team can sleep at night. They make your IT department of three: systems administrator, network administrator and IT manager become a 24×7 beacon of reliability.
How can I trust anyone with overseeing my critical infrastructure? They won’t possibly have the commitment my team will. What good does this unaffiliated third party do? We still have to wake up and drive to the office 3 am!
Your critical hardware is housed in a data center where a 24×7 staff that you trust and turn to keeps a careful watch over your infrastructure. When was the last time you called your data center for a server reboot? How long did it take? You should expect 15 minutes from the time the request hits their inbox to completion.
At FIBERTOWN, we are an extension of your IT team and involved every step of the way. You know each one of us from top to bottom because we are accountable to our customers 100% of the time. Our team is stacked with firefighters and super heroes. Ready to act at moment’s notice.